Professional email etiqutte

Site-Creators — Thu, 28 Jan 2010 13:17:01 +0000

Email is a quick and convenient way of correspondence, but without the proper etiquette it can be interpeted incorrectly and/or reflect poorly on your business. Applying some basic formatting rules and etiquette you can be sure that your emails will represent you and your company in the best possible light.

Do not disclose email addresses of other recipients unless there is a need to do so, and when necessary add the secondary recipients to the CC: field
Address the recipient propely, as you would a mailed letter
Do not use all capital letters, as that is known as shouting, an expression of anger
Allow your words to adequately convey your tone, avoiding excessive bold, itallic, underline, capital letters and excessive punctuation
Check your spelling and grammar
Include your company logo and contact information without distracting background images
Do not use an old email from an unrelated topic to start a new topic – and keep your replies to an existing topic within the same email thread for easy reference
Use an appropriate subject line
Do not use email to deliver bad news
Zip up large files and advise the recipient of your intention to send the same
Do not forward private messages to others, this is taken as ‘talking behind ones back’
Make sure your email address is set up properly in your email program so it displays properly
Avoid over use of the return receipt feature
Avoid the use of acronyms and smilies
If you are unable to respond to an email in a timely manner quickly respond and let the recipient know that you received their email and you’ll respond as quickly as possible.
Remember that your email is an extension of your business

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Professional email etiqutte