Site-Creators

Email is a quick and convenient way of correspondence, but without the proper etiquette it can be interpeted incorrectly and/or reflect poorly on your business. Applying some basic formatting rules and etiquette you can be sure that your emails will represent you and your company in the best possible light.

• Do not disclose email addresses of other recipients unless there is a need to do so, and when necessary add the secondary recipients to the CC: field
• Address the recipient propely, as you would a mailed letter
• Do not use all capital letters, as that is known as shouting, an expression of anger
• Allow your words to adequately convey your tone, avoiding excessive bold, itallic, underline, capital letters and excessive punctuation
• Check your spelling and grammar
• Include your company logo and contact information without distracting background images
• Do not use an old email from an unrelated topic to start a new topic – and keep your replies to an existing topic within the same email thread for easy reference
• Use an appropriate subject line
• Do not use email to deliver bad news
• Zip up large files and advise the recipient of your intention to send the same
• Do not forward private messages to others, this is taken as ‘talking behind ones back’
• Make sure your email address is set up properly in your email program so it displays properly
• Avoid over use of the return receipt feature
• Avoid the use of acronyms and smilies
• If you are unable to respond to an email in a timely manner quickly respond and let the recipient know that you received their email and you’ll respond as quickly as possible.
• Remember that your email is an extension of your business